Thank you for choosing us for your purchase. Please review our return policy below:

1. **Proof of Failure**: To qualify for a return, customers must provide evidence that the item failed and that the failure was not due to user error. This could include photographs, videos, or a detailed description of the issue.

2. **Exchanges Preferred**: We prioritize exchanges over refunds for items that have failed due to part failure and not user error. Please contact our customer service team to start the exchange process.

3. **Return Process**:
  - Contact our customer service team within 10 days of receiving your order to report the issue and request an exchange.
  - Provide proof of failure as outlined above.
  - Our team will assess the provided information and notify you of the approval or denial of your exchange request.
  - If approved, we will provide instructions for returning the item.

4. **Conditions**:
  - Items must be returned in their original packaging, including all accessories.
  - Returns that do not meet these conditions may be subject to denial or a restocking fee.

5. **Refunds**:
  - Refunds are limited and granted at our discretion, typically in cases where an exchange is not feasible.
  - Refunds will be issued to the original payment method once the returned item is received and inspected.

6. **Contact Us**: If you have any questions about our return policy or need assistance, please reach out to our customer service team at bearded3dcreations@gmail.com.

This return policy is effective as of 07/01/2024. We reserve the right to modify this policy at any time without prior notice.